Field Support

PSG brands are always ready to assist with technical support for any of our products, parts or accessories.

Field Services

To enhance client responsiveness, PSG India has support facilities and on-demand after-sales service teams located in major metro areas within India, including Mumbai, Delhi, Bangalore, Hyderabad, Coimbatore, Pune and Vadodara.

PSG India is dedicated to providing customers with localized field support and expertise thanks to a best-in-class channel-partner network that can be found across the various industrial-centric cities and hubs within India. Highlights of our localized support services include:

  • Field test facility - Availability+
  • Supervision of start-up and commissioning
  • Aftermarket support and service availability
  • Visual service support during the pandemic
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Authentic PSG parts are recommended when repairing or maintaining PSG equipment for many reasons, including:

  • Reduced cost
  • Streamlined ordering
  • Fast delivery
  • Easy installation
  • Life extension
  • Maintaining efficiency
  • Preserves OEM warranties

Parts Availability

Thanks to localized support facilities and an extensive channel-partner network that spans across the various industrial-centric cities and hubs within India, PSG India is able to ensure that spare parts for our pump and compressor solutions are available locally and timely.

  • All critical spare parts are maintained at the PSG India facility to meet urgent demands
  • 99%+ just-in-time delivery rate
  • Partnerships with logistic service companies to offer the fastest mode of transportation
  • Separate customer complaint and maintenance team to handle customer requirements per ISO standards
  • Inventory management using lean manufacturing principles
  • Maintaining plan for every part (PFEP) reorder levels
  • Annual rate contracts that offer:
    • Inventory management control
    • Lower costs
    • Time savings
    • Renewal options
    • Enhanced relationships
    • Routine equipment health checkups
    • Productivity improvement
    • Better equipment life
    • Improves gestation time for turnaround

Streamline maintenance and repair with genuine PSG parts to ensure continued optimal performance while preserving factory warranties and providing overall peace of mind. PSG India offers the largest selection on the market - the right parts for the right application.

Aftermarket Support and Field Solutions

Additional field support from PSG India includes onsite services such as pump installation, operation and maintenance. These onsite services are designed to help customers gain full knowledge about their pumps and systems so they can reduce operational loss, attend to urgent maintenance needs and create preventative maintenance plans.

PSG India delivers an installation that starts producing immediately. From prompt spare part replacement to individual service agreements, your PSG India representative will ensure the professional service needed to guarantee that your equipment continues to operate at a high level of performance and reliability.

  • Supervision of start-up and commissioning
  • Product operational and maintenance training
  • Handling warranties
  • Troubleshooting
  • Supply of Spare Parts

PSG India also offers onsite training to business partners, end users, OEMs and EPC`s at our facility in Chennai. Using a combination of classroom and hands-on experience, this training is designed to provide users with an increased level of comfort and expertise on all PSG India products.

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Contact Field Support